About Us
Whether in the clinic, recovery room, or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication management practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with pride, honesty and vigilance.
Open Positions:
Technology Support Specialist:
Job Overview
3AM Technologies is currently seeking a Technical Support Specialist to join our existing Operations team in Joelton, TN . A Technical Support Specialist is tasked with the obligation to provide excellent remote assistance to our customers. You will diagnose and troubleshoot software and hardware problems. The Technical Support Specialist will also be required to maintain and complete a program for the implementation and upgrading of our proprietary software including upgrading the supporting environment. Additionally, the successful applicant will be tasked with the preparation and setup of all pc’s that will be installed within our hardware solution.
If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Are you excited about the possibilities technology can bring to healthcare? Are you interested in making a meaningful impact on people’s lives? Are you driven to make a difference? If so, we’d love to talk with you. Please send your resume to JamesM@3AMTechnologies.com
OR apply online:
Implementation Specialist:
Setup and train both onsite and online for the SimServeRx product line
Description
The 3AM Implementation Specialist requires independence, exceptional interpersonal skills and an attention to detail. The ideal candidate must have excellent administrative and communication skills, an adept business sense, the ability to focus on meeting customer needs and desire to travel.
The Implementation Specialist will be required to perform onsite and virtual installation duties including, setup, training, and various other tasks for the SimServeRx product line.
Job duties include, but are not limited to:
- Consult and provide input on Simulation Lab and educational workflows at the University level to successfully implement the SimServeRx system
- Execute training plan and document under company guidelines
- Train all levels of interaction with the SimServeRx product, including IT personnel, SimLab staff, Faculty and Students.
- Execute product training in field and via online training tools
- Answer product related questions and assist in troubleshooting in field and remotely
- Perform product demonstrations for new sales and ongoing post installation training
- Identify technical issues and relay information to technical support team members
- Assist in administrative / logistical tasks such as management of equipment being deployed at the customer site
- Maintain customer training and site visit summaries
- Complete weekly logs and expense reports
- Up to 75% overnight travel
- Availability 24/7
- Reports directly to CEO
- Reports to Joelton office (Nashville) when not traveling.
Qualifications Preferred
- AS/AA degree
- 2+ years experience in a healthcare learning environment (Pharmacy or Nursing program) with technical systems involvement or with other healthcare computerized system applications
- Training and teaching experience and moderate technical skills
- Ability to assess client training needs and execute training based on needs
- Experience with Microsoft products, Word, Excel, Access, Visio, and Outlook
- Demonstration of organizational skills in a working environment• Working knowledge of software & hardware applications and accessories
- Strong communication, accurate documentation and interpersonal skills
- Self-starter with a positive, can-do attitude disciplined to work on the road, at client sites and corporate environment”
