OVERVIEW:

3AM Technologies is currently seeking an Assembler – Generalist to join our existing Operations team in Joelton, TN. The Assembler – Generalist is responsible for assembling ServeRx and SimServeRx products, troubleshooting hardware issues and field repairs. The Assembler – Generalist coordinates and performs a combination of customer facing and workshop activities including hardware assembly and configuration, equipment service & repair, inventory control and support. The ideal candidate needs to be very thorough, organized, and able to work with limited supervision in our challenging environment. Analytical thinking, troubleshooting, knowledge of electronics, computer assembly, mechanical assembly, tools and strong customer service skills are must haves for this position. The Assembler Generalist will spend most of their time in the workshop building 3AM products and maintaining the organization of parts inventory and tools. The remaining time will be spent on various support duties as needed including occasional travel as business needs dictate.

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Participate in final Quality Control checks prior to packaging and shipment of products
• Document appropriate steps and report in ConnectWise management software
• Maintain organization of tools equipment, replacement tools as necessary
• Perform maintenance and maintain checklists for tools and equipment as necessary
• Provide excellent customer service with problem resolution
• Escalate product bugs and design issues through support channels
• Maintain a clean and organized workspace
• Prepare orders for shipping
• Crate and Package completed sales orders and parts shipments
• Other duties as assigned by shop supervisor

QUALIFICATIONS PREFERRED:

• Excellence in speaking and writing English
• Demonstration of computer technical skills in working environment; working knowledge of variety of software/hardware applications and peripherals
• Mechanical competency including hand tool use
• Experience with electronic components and/or PC repair
• Good understanding of automation hardware mechanics and electronics
• Demonstrated ability for analytical and logical thinking
• Ability to organize, troubleshoot efficiently and effectively

ADDITIONAL SKILLS/EXPREIENCE:

• Fabrication shop and CNC machine operation
• Tool maintenance

 

3AM Technologies: Solutions For What Matters Most.

INTEGRITY – EXCELLENCE – VIGILANCE

Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication dispensing and administration practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with integrity, excellence, and vigilance. We automate med passes, pharmacy cart fill and even nurse server methods of dispensing medication. Are you excited about the possibility’s technology can bring to healthcare? Are you interested in making a meaningful impact on people’s lives? Are you driven to make a difference? If so, we’d love to talk with you. Please send your resume to info@3amtechnologies.com

OVERVIEW:

The 3AM Implementation Specialist requires independence, exceptional interpersonal skills and an attention to detail. The ideal candidate must have excellent administrative and communication skills, an adept business sense, the ability to focus on meeting customer needs and desire to travel. The Implementation Specialist will be required to perform onsite and virtual installation duties including, setup, training, and various other tasks for the SimServeRx product line.

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Consult and provide input on Simulation Lab and educational workflows at the University level to successfully implement the SimServeRx system
• Execute training plan and document under company guidelines
• Train all levels of interaction with the SimServeRx product, including IT personnel, SimLab staff, Faculty and Students.
• Execute product training in field and via online training tools
• Answer product related questions and assist in troubleshooting in field and remotely
• Perform product demonstrations for new sales and ongoing post installation training
• Identify technical issues and relay information to technical support team members
• Assist in administrative / logistical tasks such as management of equipment being deployed at the customer site
• Maintain customer training and site visit summaries
• Complete weekly logs and expense reports
• 50% overnight travel
• Reports directly to CEO
• Reports to Joelton office (Nashville) when not traveling.

QUALIFICATIONS PREFERRED:

• AS/AA degree
• 2+ years experience in a healthcare simulation/learning environment (Pharmacy or Nursing program) with technical systems involvement or with other healthcare computerized system applications
• Training and teaching experience and moderate technical skills
• Ability to assess client training needs and execute training based on needs
• Experience with Microsoft products, Word, Excel, CoPilot, Outlook, ETC…
• Demonstration of exceptional organization skills in a working environment
• Working knowledge of software & hardware applications and accessories
• Strong communication, accurate documentation and interpersonal skills
• Self-starter with a positive, can-do attitude disciplined to work on the road, at client sites and corporate environments

SALARY: $45,000 – $60,000 per year  

3AM Technologies: Solutions For What Matters Most.

INTEGRITY – EXCELLENCE – VIGILANCE

Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication dispensing and administration practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with integrity, excellence, and vigilance. We automate med passes, pharmacy cart fill and even nurse server methods of dispensing medication. Are you excited about the possibility’s technology can bring to healthcare? Are you interested in making a meaningful impact on people’s lives? Are you driven to make a difference? If so, we’d love to talk with you. Please send your resume to info@3amtechnologies.com

Job Overview

3AM Technologies is currently seeking a Technical Support Specialist to join our existing Operations team in Joelton, TN. A Technical Support Specialist is tasked with the obligation to provide excellent remote assistance to our customers. You will diagnose and troubleshoot software and hardware problems. The Technical Support Specialist will also be required to maintain and complete a program for the implementation and upgrading of our proprietary software including upgrading the supporting environment. Additionally, the successful applicant will be tasked with the preparation and setup of all pc’s that will be installed within our hardware solution. If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

• This is a full-time hourly position with some overtime required. Starting pay grade will be based on experience level.

DUTIES AND RESPONSIBILITIES:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues within our proprietary software and hardware
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or teams, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., HL7 interface, training, management, etc.)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare and implement all PC’s required by our operations team for new customer purchases.
• Carry out a program to upgrade all existing customers to the latest version of our software.
• Document technical knowledge in an online wiki
• Maintain positive relationships with clients

SKILLS AND EXPERIENCE:

• Hands-on experience with Windows desktop and server operating systems
• Experience of SQL Server both standard and express
• PowerShell scripts
• Scripting languages (Lua)
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Is a quick, self-motivated learner who wants to work for a company that will invest in your education.

3AM Technologies: Solutions For What Matters Most.

INTEGRITY – EXCELLENCE – VIGILANCE

Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication dispensing and administration practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with integrity, excellence, and vigilance. We automate med passes, pharmacy cart fill and even nurse server methods of dispensing medication. Are you excited about the possibility’s technology can bring to healthcare? Are you interested in making a meaningful impact on people’s lives? Are you driven to make a difference? If so, we’d love to talk with you. Please send your resume to info@3amtechnologies.com