About Us

Whether in the clinic, recovery room, or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our SimServeRx® system equips educational institutions to train future healthcare providers on effective medication management practices in simulation environments. The ServeRx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates. 3AM Technologies was founded in 2010 with the mission of providing medication management services with pride, honesty and vigilance.

Open Positions:

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Implementation Specialist

We are currently searching for an Implementation Specialist to join our existing Team. This position will support our clients(Hospital/Healthcare) onsite with installation and training of SimServerRX product line.

• Full-Time
• Joelton, TN
• Up to 75% travel (some overnight)

The 3AM Implementation Specialist requires independence, exceptional interpersonal skills and attention to detail. The ideal candidate must have excellent administrative and communication skills, an adept business sense, the ability to focus on meeting customer needs and desire to travel.

The Implementation Specialist will be required to perform onsite and virtual installation duties including setup, training, and various other tasks for the SimServeRx product line.

Job duties:

• Consult and provide input on Simulation Lab and educational workflows at the University level to successfully implement the SimServeRx system
• Execute training plan and document under company guidelines
• Train all levels of interaction with the SimServeRx product, including IT personnel, SimLab staff, Faculty and Students.
• Execute product training in field and via online training tools
• Answer product related questions and assist in troubleshooting in field and remotely
• Perform product demonstrations for new sales and ongoing post installation training
• Identify technical issues and relay information to technical support team members
• Assist in administrative / logistical tasks such as management of equipment being deployed at the customer site
• Maintain customer training and site visit summaries
• Complete weekly logs and expense reports
• Up to 75% overnight travel
• Availability 24/7
• Reports to Joelton office (Nashville) when not traveling.
• Other duties as assigned

Qualifications Preferred:

• AS/AA degree
• 2+ years’ experience in a healthcare learning environment (Pharmacy or Nursing program) with technical systems involvement or with other healthcare computerized system applications
• Training and teaching experience and moderate technical skills
• Ability to assess client training needs and execute training based on needs
• Experience with Microsoft products, Word, Excel, Access, Visio, and Outlook
• Demonstration of organizational skills in a working environment
• Working knowledge of software & hardware applications and accessories
• Strong communication, accurate documentation, and interpersonal skills
• Self-starter with a positive, can-do attitude disciplined to work on the road, at client sites and corporate environments

Salary range:      $45,000 - $60,000 per year

Benefits: Medical, Dental, Vision, 401k - Company paid Life Insurance

Technology Support Specialist

3AM Technologies is currently seeking a Technical Support Specialist to join our existing Operations team in our Corporate office . A Technical Support Specialist is tasked with the obligation to provide excellent remote assistance to our customers. You will diagnose and troubleshoot software and hardware problems. The Technical Support Specialist will also be required to maintain and complete a program for the implementation and upgrading of our proprietary software including upgrading the supporting environment. Additionally, the successful applicant will be tasked with the preparation and setup of all pc’s that will be installed within our hardware solution.

If you’re naturally a helper, enjoy assisting people with computer issues and able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

• Full-Time
• Joelton, TN

Job duties:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues within our proprietary software and hardware
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or teams, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., HL7 interface, training, management, etc.)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare and implement all PC’s required by our operations team for new customer purchases.
• Carry out a program to upgrade all existing customers to the latest version of our software.
• Document technical knowledge in an online wiki
• Maintain positive relationships with clients
• Other duties as assigned

Qualifications Preferred:

• Hands-on experience with Windows desktop and server operating systems
• Experience of SQL Server both standard and express
• PowerShell scripts
• Scripting languages (Lua)
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Is a quick, self-motivated learner who wants to work for a company that will invest in your education

Salary range:      $35,000 - $50,000 per year

Benefits: Medical, Dental, Vision, 401k - Company paid Life Insurance